Shipping Policy

Effective Date: 20 April 2025 
 

1. Order Processing Time​

All orders are processed within 1–3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.​

​

2. Shipping Rates and Delivery Estimates​

Shipping charges for your order will be displayed at checkout.​

• Domestic Shipping (UK):

  • Standard Delivery: £3.00 – Estimated delivery within 2 business days.

  • Express Delivery: £4.00 – Estimated delivery 1 business day.​

• International Shipping:

  • International (Europe): £10.00 – Estimated delivery within 7–14 business days.

  • International (Rest of World): £20.00 – Estimated delivery within 7–14 business days.​

Note: Delivery times are estimates and may vary due to external factors beyond our control.​

​

3. Shipping Confirmation and Order Tracking​

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. The tracking number will be active within 24 hours.​​

​

4. Customs, Duties, and Taxes​

3D Matterials is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

​​

5. Returns, Damages and Lost Packages​

For information on returns, damages and lost packages, please refer to our Return Policy.​

​​

6. Contact Information​

If you have any questions regarding your order or our shipping policy, please contact us at:​

• Email: 3dmatterials@gmail.com

• Phone: +447849406434

• Contact Form