Shipping Policy
Effective Date: 20 April 2025
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be displayed at checkout.
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Domestic Shipping (UK):
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Standard Delivery: £3.00 – Estimated delivery within 2 business days.
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Express Delivery: £4.00 – Estimated delivery 1 business day.
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International Shipping:
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International (Europe): £10.00 – Estimated delivery within 7–14 business days.
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International (Rest of World): £20.00 – Estimated delivery within 7–14 business days.
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Note: Delivery times are estimates and may vary due to external factors beyond our control.
3. Shipping Confirmation and Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
3D Matterials is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Returns, Damages and Lost Packages
For information on returns, damages and lost packages, please refer to our Return Policy.
6. Contact Information
If you have any questions regarding your order or our shipping policy, please contact us at:
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Email: 3dmatterials@gmail.com
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Phone: +447849406434